Charles Arthur and the Notes defenders, including me, remain very far apart on this issue. Mr. Arthur apparently lives in a parallel universe where the last three major releases of Notes never happened and where a vocal minority of Notes haters speak for the entire user population. He is, of course, entitled to his opinion, but the Notes supporters are conceding none of his points.
In such a polarized atmosphere, it is difficult to find common ground. Yet there is this quote from Charles Arthur complaining about his readers:
This inability to read something online and follow the thread of its argument seems to be an amazingly common failing. I notice it again and again in the grousing emails I get about articles: people don't seem to twig what they're reading. They skim a bit, and then reach the bit they disagree with, then leap to their email program to fire off their prejudices.
I know how you feel, Charles. Change a few words and you have:
This inability to understand and use software seems to be an amazingly common failing. I notice it again and again in complaints on the web: people don't seem to grok what they're using. They tinker a bit, and then reach the bit they disagree with, then leap to their blog to fire off their prejudices.Of course, I don't disdain users in general, but I know from experience some users will set their mind against a software product and concede none of its benefits.
So how should we handle this situation, Charles? I think we need to realize that the vast majority of our constituents couldn't care less about such debates. Most readers of The Guardian are moved to complain only very rarely. They are more interested in sports and weather and getting on with their lives. It's the same with Notes users. They are not interested the fine points of UI design. For them, Notes is a business tool. They've learned to adapt to Notes quirks and get on with their work.
We should get on with our work too. At the end of the day, it is not about scoring points in a debate. It is about practicing our respective crafts. On his personal blog, Charles Arthur appears to be losing interest in this topic. Notes supporters like Ben Rose, Alan Lepofsky and Ed Brill need to get back to the fine work they do. I certainly need to get back to writing software.